Multi-agent Live Chat Guide
Collaborate with your team to handle customer queries across a single WhatsApp number.
Managing hundreds of chats on a single phone is impossible with the standard WhatsApp app. WaDoot's Live Chat Inbox turns WhatsApp into a powerful support tool for your entire team.
The Shared Inbox
All incoming messages appear in one place. Your entire support team can view, reply, and manage conversations simultaneously, ensuring no customer is left waiting.
Smart Agent Assignment
Manually assign chats to specific agents or use 'Auto-assignment' to distribute the workload evenly across your team. Track who is handling which conversation at a glance.
Private Team Notes
Leave internal notes within a chat that only your team can see. Perfect for handing over complex issues or providing context to another agent without the customer knowing.
Customer Context Sidebar
See a customer's entire history, tags, and custom attributes directly next to the chat window. This context allows your agents to provide faster, more personalized support.