Using Canned Responses
Speed up your customer support with pre-written, categorized quick replies.
Typing the same answers to the same questions is a waste of time. Canned Responses allow your team to reply to common queries in seconds, maintaining speed and consistency across all interactions.
Create your Library
Navigate to 'Canned Responses' in settings and start building your library. Group them by category—like 'Sales FAQs', 'Pricing', or 'Support Troubleshooting'.
Using Variables
Just like message templates, your canned responses can use variables. Use {{customer_name}} to automatically personalize your quick replies for every chat.
Quick Selection in Chat
In any live chat, simply type '/' or click the 'Quick Reply' icon to search and insert a response. Hit enter, and you're done—no more typing 'Hi, how can I help you today?' over and over.